Tech Support

Resolve issues quickly with expert tech support.
RedSeal customer support engineers are dedicated to helping customers resolve issues as they work to analyze and improve their network’s resilience. We are experienced professionals with extensive security and networking expertise earned by working hands-on with the world’s largest and most complex networks.

Choose the level of support to meet your needs:

Basic Support Plan

  • 12 X 5 RedSeal customer support via phone, email and web, with a four-hour initial response from a customer service engineer (CSE).
  • Five-business-day advanced ship replacement of defective hardware.
  • Access to the RedSeal customer support portal for training, documentation, and software updates.

Premium Support Plan

  • 24 X 7 access to RedSeal customer support via phone, email and web, with a one-hour initial response from a customer support engineer.
  • Assigned CSE for monthly support case reviews and proactive account management.
  • Two-business-day advanced ship replacement of defective hardware.
  • Access to the RedSeal customer support portal for training, documentation, and software updates.
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