Customer Support

Resolve issues quickly with expert tech support.
RedSeal customer support engineers are dedicated to helping customers resolve issues as they work to analyze and improve their network’s resilience. They are experienced professionals with extensive security and networking expertise earned by working hands-on with the world’s largest and most complex networks.

RedSeal support to meet your needs

  • Basic Support: 12 x 5 access to RedSeal customer support via phone, email and web. (Hours: 6 a.m. — 6 p.m. Pacific Time)
  • Premium Support: 24 x 7 access to RedSeal customer support via phone, email and web.
  • Three-business-day advanced ship replacement of defective hardware.
  • Access to the RedSeal customer support portal for training, documentation, and software updates.